Terms and Conditions and Privacy Policy

Last updated: January 1, 2025

Please read these Terms and Conditions carefully before using the services offered by Sigmund LLC, operating under the trade name "Neolo" (hereinafter, "Neolo" or "the Company"). By purchasing any of our services, you agree to be bound by these terms.

0. Company Identification

The services described in this document are provided by Sigmund LLC, a company organized under the laws of the State of Wyoming, USA, with registered address at 30 N. Gould St. Suite R, Sheridan, WY 82801, USA, hereinafter "Neolo" or "the Company". For customers billed by other group entities (for example, Neolo SRL in Argentina), the identification of the specific contracting entity will be indicated on the corresponding invoice.

1. Acceptance of Terms

The use or purchase of any Neolo service implies full and unconditional acceptance of these Terms and Conditions. Purchasing any service through the checkout process, including checking the acceptance box at checkout, constitutes automatic, express, and binding acceptance of these Terms and Conditions in their entirety. If you do not agree with any of the points set forth herein, we ask that you do not purchase or use our services.

2. Definitions

• "Service": any product or solution offered by Neolo, including web hosting, domains, email, VPS, dedicated servers, and related services.
• "Customer": any individual or legal entity that purchases or uses Neolo services.
• "Control Panel": the web interface through which the Customer manages their services.

3. Service Description

Neolo offers web hosting services, domain name registration and management, professional email, virtual private servers (VPS), dedicated servers, and complementary services. The specific features of each plan are detailed on the corresponding purchase page.

4. Account Registration

To use our services, the Customer must create an account providing truthful, complete, and up-to-date information. The Customer is responsible for maintaining the confidentiality of their access credentials and all activities performed under their account.

5. Payments and Billing

Service prices are expressed in the local currency indicated at the time of purchase. Payment is made in advance through the methods available in the checkout process. Neolo will issue invoices or receipts in accordance with the applicable tax regulations in each country.

6. Renewals and Cancellations

Services renew automatically at the end of the contracted period, unless the Customer requests cancellation at least 72 hours in advance through the Control Panel or via a support ticket. Cancellation does not entitle the Customer to a refund for the unused period, except as set out in Clause 7.

7. Refund Policy and Right of Withdrawal

Neolo offers a 30-day satisfaction guarantee for new shared hosting plans. If the Customer is not satisfied, they may request a full refund within that period. Registered domains, renewals, and third-party services are not covered by this guarantee, as they represent costs already incurred by Neolo with registrars and external providers at the time of purchase.

If you purchase as a consumer residing in the European Union, you have 14 calendar days from the purchase to withdraw from the contract without justification, in accordance with applicable consumer protection regulations. For immediate-activation services (hosting, VPS, dedicated servers, or domain registration), this right is lost if you give express consent to immediate performance and acknowledge the loss of the right of withdrawal before completing payment, through the corresponding checkbox in the checkout process.

8. Acceptable Use

The Customer agrees to use Neolo's services in a lawful, ethical manner and in accordance with applicable regulations. The Customer is solely responsible for the content published, stored, or transmitted through the contracted services.

9. Prohibited Uses

The following is expressly prohibited:

• Distributing malware, spyware, ransomware, or other malicious software.
• Sending spam or unsolicited bulk email.
• Hosting or distributing illegal content, including material that infringes copyright or constitutes child sexual abuse material.
• Carrying out denial-of-service (DDoS) attacks or attempting unauthorized access to computer systems.
• Mining cryptocurrency without Neolo's express authorization.
• Reselling Neolo services without the appropriate reseller plan.

10. Emergency Suspension, Content Takedown, and Cooperation with Authorities

Without prejudice to Clause 18, when Neolo reasonably detects that a Service is being used in breach of Clause 9, or that its operation poses a risk to the security of the infrastructure, other customers, or third parties, Neolo may immediately and without prior notice take one or more of the following measures:

• Suspend access to the Service.
• Block the associated network traffic or isolate the Service from the shared infrastructure.
• Remove or take offline the hosted content causing the risk.
• Retain copies of the content and related activity logs for as long as reasonably necessary to respond to legal requirements.

Neolo may make the above information available to competent authorities when legally required, when a valid judicial or administrative order exists, or when there is reasonable suspicion of illegal activity. Neolo will notify the Customer of the measure taken and its reason, unless such notification is prohibited by law or could compromise an ongoing investigation.

11. Notice and Takedown for Intellectual Property Infringement

Neolo respects the intellectual property rights of third parties. If you believe that content hosted by a Neolo Customer infringes your copyright, you may send a notice to abuse@neolo.com including: identification of the protected work, location of the infringing content, your contact details, and a good-faith statement regarding the infringement. Neolo will review the notice and, where appropriate, remove or block access to the reported content, notifying the affected Customer in accordance with Clause 10.

12. User Content

The Customer retains ownership of all content they host on Neolo's services. By purchasing the service, the Customer grants Neolo a limited, non-exclusive license to host, store, and transmit such content solely for the purpose of providing the service. Neolo does not systematically review or monitor customer content, without prejudice to Clauses 10 and 11.

13. Service Availability

Neolo commits to offering 99.9% monthly uptime for shared and premium hosting services. Scheduled maintenance will be announced at least 24 hours in advance. Interruptions resulting from force majeure, external attacks, or failures in third-party infrastructure are excluded from this commitment.

14. Security

Neolo implements reasonable security measures to protect the shared infrastructure. However, the Customer is responsible for keeping their applications (CMS, plugins, scripts) up to date, using strong passwords, and maintaining their own additional backups.

15. Backups

Neolo performs periodic backups of the infrastructure as part of its internal policy, on a courtesy basis and not as a contractually guaranteed service. These backups do not replace the Customer's obligation to maintain their own independent backups. Neolo assumes no liability for loss, corruption, or unavailability of data resulting from failures in such backups.

16. Intellectual Property

The brand, logo, website design, and all content created by Neolo are the property of the Company and are protected by intellectual property law. The Customer may not reproduce, distribute, or modify such content without Neolo's prior written authorization.

17. Privacy and Data Protection

The processing of the Customer's personal data is governed by Neolo's Privacy Policy, which forms an integral part of these Terms and Conditions. Neolo complies with the data protection regulations applicable in the territories where it operates.

18. Communications

Neolo may send the Customer communications related to the service (invoices, renewal notices, technical notifications) to the email address registered on the account. The Customer may manage their marketing communication preferences from the Control Panel.

19. Changes to the Service

Neolo reserves the right to modify, expand, or discontinue any feature of its services with reasonable prior notice. Changes involving a substantial reduction in features will be notified at least 30 days in advance, and the Customer may cancel the service without penalty.

20. Suspension and Termination

Neolo may suspend or cancel a Customer's service without prior notice in the event of: breach of the Terms and Conditions, non-payment, fraudulent activity, or conduct that endangers the infrastructure or other customers, without prejudice to the emergency measures set out in Clause 10. In the case of suspension for non-payment, the service may be reactivated once the outstanding payment has been settled.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Neolo shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or reputational damage, arising from the use or inability to use the services. Neolo's total liability to the Customer, regardless of category, shall in no case exceed the amount paid for the service in the 12 months preceding the event giving rise to the claim.

22. Indemnification

The Customer agrees to indemnify and hold harmless Neolo, its officers, employees, and partners from any claim, damage, loss, or expense (including reasonable legal fees) arising from the Customer's breach of these Terms or misuse of the services. This clause does not apply to the extent the claim arises from Neolo's willful misconduct or gross negligence.

23. Force Majeure

Neolo shall not be liable for failure to perform its obligations when such failure results from circumstances beyond its reasonable control, including natural disasters, armed conflict, widespread power outages, strikes, large-scale cyberattacks, or government actions.

24. Assignment

The Customer may not assign, transfer, or sublicense their rights or obligations under these Terms without Neolo's prior written consent. Neolo may assign its rights or obligations in connection with a merger, acquisition, or sale of assets, notifying the Customer.

25. Changes to these Terms

Neolo may update these Terms and Conditions at any time. Changes will be notified to the Customer by email and/or through a visible notice in the Control Panel at least 15 days in advance. Continued use of the services after the effective date of the new terms constitutes acceptance.

26. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Any dispute arising from their interpretation or application shall be submitted to the competent courts of that jurisdiction.

27. Contact

For general inquiries about these Terms and Conditions or your account: privacy@neolo.com, or through the ticket system available in the Control Panel.

To report abuse, spam, phishing, malware, or intellectual property infringement: abuse@neolo.com.

For inquiries or requests related to privacy and data protection: privacy@neolo.com.

Last updated: January 1, 2025

At Neolo, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal data when you use our services.

1. Data Controller

The controller responsible for processing your data is Sigmund LLC, operating under the trade name Neolo, with registered address at 30 N. Gould St. Suite R, Sheridan, WY 82801, USA. For any privacy inquiries, you may contact us at privacy@neolo.com.

2. Data We Collect

• Identification data: first name, last name, ID document (when required by local law).
• Contact data: email address, phone number, postal address.
• Billing data: tax address, information required to issue invoices.
• Usage data: access logs, IP address, browser, pages visited within the Control Panel.
• Technical data: files stored on our servers as part of the contracted service.

3. Purpose of Processing

• Providing and managing the contracted services.
• Processing payments and issuing invoices.
• Sending service-related communications (renewal notices, technical incidents).
• Improving our services and the user experience.
• Complying with our legal and tax obligations.
• Sending marketing communications, always with your consent or under the legitimate interest permitted by law.

4. Legal Basis for Processing

The processing of your data is based on: performance of the services contract, compliance with legal obligations, your express consent (where applicable), and Neolo's legitimate interest in fraud prevention, infrastructure security, and improving its services.

5. Data Retention

We retain each category of personal data only for as long as necessary for the purpose that motivated its collection:

• Billing and tax data: for the period required by the tax and accounting regulations applicable in each country (generally between 4 and 6 years, depending on jurisdiction).
• Account and service data: while the account remains active and, after cancellation, for the period necessary to handle claims or legal requirements.
• Usage data and access logs: for a maximum of 12 months, unless they must be kept longer to investigate an ongoing security incident.
• Marketing communication data: until the Customer withdraws consent or objects to the processing.

Once the corresponding purpose has been fulfilled, your data will be blocked, deleted, or anonymized.

6. Sharing Data with Third Parties

Neolo does not sell or rent your personal data to third parties. We may share your data with:

• Infrastructure providers: companies specialized in server infrastructure on which hosting services are delivered.
• Payment processing and technical support providers, always under confidentiality and data protection agreements.
• Competent authorities, when required by law or judicial order.
• Domain registries: a domain owner's contact information may be accessible in the WHOIS database according to ICANN policies and the relevant registrar.

Neolo maintains a contractual relationship with each of its providers (data processors) that guarantees a level of data protection equivalent to that required by this Policy. Customers who require a specific Data Processing Agreement (DPA) may request one at privacy@neolo.com.

7. International Transfers

Your data may be transferred to and processed in countries other than your own, including the United States, where Neolo is domiciled. By using our services, you consent to such transfer. Where the regulations of your country of residence require additional safeguards for this type of transfer, Neolo will adopt the contractual measures reasonably available to comply with such requirements.

8. Data Breach Notification

In the event of a personal data security breach that poses a significant risk to the Customer, Neolo will notify them without undue delay and, where applicable, will notify the competent supervisory authority as required by applicable regulations.

9. Your Rights

• Access: find out what data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data when it is no longer necessary.
• Objection: object to the processing of your data in certain cases.
• Restriction: request that we restrict the processing of your data.
• Portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, send an email to privacy@neolo.com stating your name, contact details, and specific request.

10. Minors

Neolo's services are intended for individuals over 18 years of age, or minors with the authorization of their legal guardian. Neolo does not knowingly collect personal data from minors without such authorization. If you become aware that a minor has provided us with personal data without authorization, please contact us at privacy@neolo.com so that we can delete it.

11. European Union Residents

If you reside in the European Union, in addition to the rights set out in Clause 9, you have the right to restriction of processing, to data portability, to object to processing based on legitimate interest or direct marketing, and to lodge a complaint with the supervisory authority of your country of residence if you believe that the processing of your data infringes Regulation (EU) 2016/679 (GDPR). You may exercise these rights by writing to privacy@neolo.com.

12. Cookies

Our website uses first-party and third-party cookies to improve the browsing experience, analyze traffic, and provide personalized content. You can manage your cookie preferences through the cookie banner or your browser settings. For more information, see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable regulations. We will notify you of any material change by email and/or through a notice in the Control Panel at least 15 days in advance.